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Initiatives to combat Covid-19

Surveillance and Contact tracing

UAE utilizes its latest technology to make sure that people who are COVID-19 positive follow recommended guidelines of isolation and quarantine advised by the government authorities. This is possible to achieve due to UAE’s wide network coverage and usage of mobile phones among the population. World Economic Forum’s Travel & Tourism Competitiveness Report 2019 showed that UAE is first globally in mobile-broadband subscriptions and network coverage, and second in mobile-cellular telephone subscriptions. Existing digital infrastructure allowed the country to successfully implement surveillance and contact tracing policies.

 
April 3

The Department of Health-Abu Dhabi launched “Stay home” app to track people advised to self-quarantine.

April 8

The TraceCovid app detects other devices that have the same app and shares proximity data with it. When two users who have installed the TraceCovid app encounter one another, a ‘Secure Tracing Identifier’ (STI) is exchanged and stored in their respective phones.

April 13

The DOH RemoteCare app is a free digital healthcare solution through which people can receive healthcare at their own homes, without visiting a hospital or clinic physically.

April 16

Ministry of Interior adopted the smart helmet to monitor people who may be infected with the novel coronavirus, COVID-19. The smart helmet is equipped with a thermal camera, which can help the authorities in detecting infected people from a safe distance.

April 25

UAE health authorities launch Alhosn mobile app used for contact tracing and surveillance of those who need to be isolated. The app is available in Arabic, English and Hindi. The app is one of several technological solutions to curb the spread of COVID-19 in the UAE.


Containment

UAE’s efforts in containing the spread of COVID-19 started in early March with limiting gathering of people. Implementation of online schooling, remote work, and closure of public places early in the spread of COVID-19 allowed UAE to have the number of cases under control. In late March, UAE’s Ministry of Health and Prevention and the Ministry of Interior launched a large-scale National Disinfection Program during which a curfew was introduced. The program ensured sterilization of public spaces, including public transport, as a preventive measure to curb the spread of COVID-19.

 
March 3

Schools and universities moved to online learning and stay closed until the end of the year.

March 13

Remote work for government employees is announced.

March 16

Mosques, churches, temples and other places of worship close.

March 21

Beaches, parks, and pools, parks, movie theatres, and gyms close.

March 22

Announcement of closures of restaurants, cafes, and food and beverage outlets.

March 23

Closure of malls, restaurants serve deliveries only, groceries remain open.

March 25

All passenger flights are suspended.

Dubai Economy obliged 80% of private sector employees to work from home.

March 27

Ministry of Health and Prevention and the Ministry of Interior start National Disinfection Program; imposed curfew from 8 pm to 6 am. Program extends until April 4th.

Dubai launched online permit system – residents have to register before stepping out of the house even for essential needs. Violators are fined or imprisoned.

April 4

24-hour curfew in Dubai announced Residents are allowed to leave homes only for essential needs; Metro and tram services suspended.

Wearing masks is mandatory, a fine of 3,000 AED (820 USD) is imposed in case of not abiding by this rule.

April 25

Abu Dhabi starts national sterilization program during Ramadan; residents cannot go out from 10 pm to 6 am.

May 11

Abu Dhabi Police introduces an online permit system for people who have urgent needs to go out during the hours of National Sterilization Program (10 pm – 6 am).

May 17

Abu Dhabi City Municipality distributes 200 thermal scanning devices to the managers of residential areas as a measure of early detection of COVID-19.

May 18

Dubai Police leverages the use of CCTV cameras equipping them with thermal scanning as a surveillance strategy to detect individuals with high temperature.

June 28

As an enforcement measure to abide by COVID-19 regulations, UAE government warns citizens about the fines for offenders for those who host gatherings, do not maintain social distancing, fail to comply with quarantine, among other rules. If an offence is committed for the third time, a person could be jailed for up to 6 months or fined for a minimum of 100,000 AED (27,000 USD).


Mental health support

Numerous measures were taken by the government and private sector entities to support UAE residents’ psychological and mental health needs during this stressful time. UAE recognizes tough situations that people can be put in due to COVID-19 and made sure both residents and tourists stranded in the UAE have an access to free support services, such as hotlines, informational webinars, and counselling. Services were provided across multiple platforms in several languages.

 

Federal Authority for Government Human Resources provides mental health support service“Hayat” or “Employees Assistance Programme” for government employees.

In addition to existing resources, UAE National Programme for Happiness and Wellbeing set up a free hotline and a WhatsApp number for Arabic and English speakers to support mental health.

MoCD introduced “Taaluf”24/7 Family Counselling through hotlines, video calls, and weekly live streaming via Instagram.

Private companies, such as VPS Healthcare started a VPS Cadabams “Mindtalk” – 24/7 online counselling platform; Thrive Wellbeing Center provides free support group webinars.


Treatment and testing

One of UAE’s key measures to prevent the spread of COVID-19 cases is mass testing which allows to identify people who are positive, isolate them, and prevent further spread of the virus. Following the advice of World Health Organization, UAE made its mission to find the virus before its spread. UAE tested not only those with symptoms, but also asymptomatic cases so that healthcare professionals can “Find, isolate, test and treat every case, to break the chains of transmission” as advised by the WHO Director General Dr Tedros Adhanom Ghebreyesus. Since the start of the COVID-19 pandemic, the UAE has conducted 4,461,205 that have allowed the country to diagnose 56,711 total cases as of July 19. The rate of people who tested positive is just 0.6%, which is considerably lower than the global average and one of the lowest total cases-to-tests rates in the world.

 
April 13

UAE sets up mass testing across the country’s seven emirates with a capacity of testing 500 people per day.

April 15

Dubai’s exhibition center is turned into a hospital with a capacity of 3,000 patients, including 800 intensive care beds.

May 20

UAE starts mass production of N95 respirators with the capacity of 30 million units per year.

June 6

UAE plans to test all 9+ million residents; as of May 27th, 2 million have already been tested.

June 9

Continuation of the National Screening Programme in Abu Dhabi emirate – provision of free tests for COVID-19 and restriction of movement

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Ministry of Health and Prevention (MoHaP) launched a chatbot service titled Virtual Doctor for COVID-19. People can use the service to assess whether their symptoms could be associated with the novel coronavirus, COVID-19.

Abu Dhabi Government is using electronic wristbands as part of its effort to enforce isolation and reduce the spread of COVID-19. The device serves as a tracing and monitoring tool and is linked to the COVID-19 testing and tracing app, Al Hosn and will be used to make sure that self-isolating people actually stay at home.

AI in taxis to curb the spread of COVID-19 - AI technologies have been employed to monitor and verify the compliance with the preventive measures undertaken to limit the spread of the Coronavirus. The technology can also report offences such as the failure to observe physical distancing, and the improper wearing of face masks, thanks to video analysis feature


Government support

The UAE government recognizes economic hardships that individuals and businesses bear since the start of COVID-19 pandemic. An extensive economic stimulus packages for UAE businesses were first introduced in March and later in July to support services hit by the decline of revenue. The government also extends support to individuals who have no means to support themselves in the form of free medical treatment and food. One of the highlight initiatives in this regard is “10 million meals” campaign run by Mohammed bin Rashid Al Maktoum Global Initiatives and Social Solidarity Fund Against COVID-19. To read the extensive list of UAE government’s measures during COVID-19 pandemic, read FCSA’s consolidated reports.

 
March 22

As more than half of the UAE’s economy is supported by services industry that is hit during the pandemic, the government announced extensive stimulus packages totaling almost 126 billion AED (34 billion) that include fees waivers, utilities subsidies, and cancellation of certain fines and penalties.

April 19

UAE supports affected COVID-19 patients and their families by providing free treatment, food supply for low-income families, and other in-kind support.

July 12

Dubai Executive Council introduce a new economic package of 1.5 billion AED (400,000 USD) to support Dubai emirate’s economy through waiving or reducing fees.

To read the extensive list of UAE government’s measures during COVID-19 pandemic, read FCSA’s consolidated report.


Containment during the ease of restrictions

Due to proven positive results to contain the virus, the UAE government started partial opening up of the economy in late April in Dubai and in late May in Abu Dhabi emirate. Health authorities allowed the gradual ease of restrictions provided that the number of cases do not spike and people follow necessary regulations and protocols. Dubai welcomed its first tourists after the borders’ closure on July 7th. The government ensured that the airport and carriers comply with safety protocols and passengers who were not able to get tested in their home countries can do it at Dubai airport.

 
March 25

The UAE closed all markets and shopping malls to combat the spread of the disease. Dubai has also imposed rules on movement with a nightly curfew from 8 p.m. to 6 a.m.

April 24

Partial ease of restrictions in Dubai – people are allowed to go outside during the day time without a permit; opening of malls, cafes and restaurants.

April 27

NCEMA announced easing of restrictions on movement in Naif and Al Ras areas in Dubai. Public movement in these areas will return to normal between 6.00 am and 10.00 pm and restrictions will be in place only between 10.00 pm and 6.00 am as with the rest of the emirate.

April 29

Announcement that Dubai will possibly welcome tourists back in July according to the self-quarantine Guide for Arrivals.

May 26

The Department of Culture and Tourism - Abu Dhabi has shared detailed guidelines with the emirate’s hotels in preparation for granting approvals to reopen the establishments’ restaurants, lounges, bars, beaches, pools and gyms.

May 27

The government announces that public sector employees may gradually go backto the offices.

May 29

Dubai Municipality opens public beaches and parks with precautionary measures in place.

June 23

Considering reopening of schools in September, UAE Ministry of Education issues protocols for educational institutions for 2020-2021 academic. Guidelines include limiting group activities, constant health monitoring, and frequent sterilization.

June 29

UAE’s Federal Authority for Government Human Resources announces that starting July 5th all government employees return to offices with the exception of those with chronic illnesses.

July 3

UAE citizens and residents are able to travel complying with health and safety protocols, such as travel advice for Dubai residents and documents required when flying to Dubai.

July 11

Abu Dhabi private hospitals announce they do not have COVID-19 patients anymore

Passengers must carry a negative PCR certificate for specific Emirates flights

UAE airlines’ websites have constant updates on flight schedules as well as information on what to expect upon arriving in Abu Dhabi or Dubai.

Reopening of UAE airports – safety decisions applying to all UAE airports, all aircrafts operators conducing flights from/to UAE airports.


UAE sources




International sources